Frequently Asked Questions

How do I submit my prescription?

  • You can fax a valid prescription to 818.301.1951
  • You can email your scanned prescription to RX@eyeways.com
  • You can fill out THIS FORM and send it to us (email or fax) and we’ll request the prescription from your Doctor!
  • Still need help? Need an eye exam? Call us at 844-EYEWAYS and we’ll help you find an eye care center near you.

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Where are your eyeglasses made?

Our eyeglasses are fabricated in our own manufacturing facility located in Los Angeles, California. We maintain our own state-of-the-art laboratory, and our manufacturing abilities allow Eyeways to produce our eyeglasses to the exacting standards and quality that you would expect from a traditional optical shop or your local eye Doctor.

What if I get my glasses and don’t like them?

Our goal is one hundred percent patient satisfaction, so we offer a 30-day money back satisfaction guarantee. If you don’t love your new eyeglasses, Eyeways will happily offer a different color or style for you to try.  

Do you offer any type of express or expedited shipping?

Yes, we do!  For an extra $9 we can expedite your order and sometimes have delivered within two days.

Additionally, Eyeways always recommends purchasing a backup pair as we all know accidents happen and in the event of damage or loss you’ll be glad you had a spare! 

What methods of payments do you accept?

Eyeways accepts Visa, MasterCard, American Express, Apple Pay and PayPal. 

What if my new Eyeways eyeglasses need an adjustment?

Every pair of Eyeways eyeglasses come pre-adjusted and “trued” -which simply means that they are even and straight when they are inspected by our licensed opticians prior to shipping.

Any eye doctor, optician or even a big-box optical shop will happily adjust your eyeglasses should you desire a different fit.  They might charge you a nominal fee for their time and. There are also online tutorials available and are actually very interesting! 

Do your Eyeways eyeglasses protect the eyes?

They do!  All of our eyewear is fabricated in our Los Angeles manufacturing facility using only the finest lens materials.  Our standard lens is Polycarbonate, which is scratch resistant and has a one-year warranty against scratching.  Our lenses (excluding some reading glasses) also include effective UVA and UVB protection.

Do you take insurance?

We are not in-network providers for any insurance company, and as such we are able to keep our pricing at the lowest possible price for quality eyewear.

We are happy to provide a universally-accepted insurance form detailing your purchase, suitable for all vision insurance companies so you may take advantage of any allowed “out-of-network” reimbursement.